JACABB Utilities, LLC is a privately owned public utility which provides water and sewer service in North Carolina and South Carolina. Rates are approved by the North Carolina Utilities Commission and the South Carolina Public Service Commission. JACABB’s systems serve both residential and commercial customers and we are committed to providing superior service to our customers.


    JACABB Utilities is a successful company that has a history of operational excellence, environmental responsibility and great customer service.


    Operational Excellence


    All of our operators meet or exceed state and federal requirements for licensure and experience.

    Environmental Responsibility


    JACABB is committed to water and wastewater treatment that ensures environmental resources will be available for the next generation.

    Customer Service


    JACABB seeks to have customer satisfaction with every interaction.

    Dream Big . . .


    Developers like to dream big! While building one subdivision, you're likely to be talking with someone else about another new subdivision, But things like dealing with water and wastewater regulatory requirements for your current subdivision can rob you of needed time and fill you with stress. Let JACABB help you! We can own, operate, and handle the billing for your systems. We are a licensed private utility company with both the credentials and experience to help you so you can keep moving on to bigger and greater things!


    Build Smarter . . .


    You've heard it, and know it to be true. They really aren't making more land! When you find yourself land locked out of a dream because of the regulatory requirements for septic tank installations, let us help. JACABB works with Goldie & Associates to create a total package solution that will provide the needed utilities and allow you to have high density construction.


    A Small Leak?


    A small leak may not seem like much but consider:
    Gallons Lost
    Opening Size Per Hour Per Month
    1/2 in 1,350 972,000
    1/4 in 375 270,000
    1/8 in 160 108,000
    1/16 in 30 21,000
    1/32 in 7.5 5,400


    A leaking toilet can use as much as 200 gallons per day! You can test your toilet for leaks by putting food coloring in the reservoir. Wait 30 minutes and check to see if the color is in the bowl. If it is, even if you don’t hear it, you have a leak.

    Avoid Costly Repairs


    Pouring used cooking oil or grease down the drain seems like a good way to dispose of it. However, the oil and grease will build up in the sewer pipes just like it does in your arteries. Once the sewer flow slows down enough, we’ll have to replace those pipes. By pouring your grease into cans and taking to the local recycling centers or wiping out the dish and throwing the towel in the trash, you will avoid this costly repair!

    Click Here for Automatic Bank Draft Application


    We have a new payment portal! Click Here to login and view your balance, make payments, and manage your service.


    NOTE:
    As a result of a settlement between retailers and credit card companies, merchants in the United States are allowed to pass credit card fees to the consumer. JACABB Utilities rates are set by regulatory agencies. Credit card usage is for the customer’s convenience, and the agencies approve of the processing fees being passed to the customer. Bills paid by cash or check will not be subject to these fees.

    How do I apply for new service?
    Fill out and submit the Application for Service.

    Please allow at least one business day notice when requesting service.

    Is a deposit required to start a new service?
    No, a deposit is not required to start a new service. However, certain areas do require a new account fee. You pay this charge when you receive your first bill.

    How do I pay my bill?
    • Have your bank account drafted on the 25th of each month.
    • Have your credit/debit card drafted on the 25th of each month. A convienence charge will apply.
    • Pay by credit/debit card online. A convienence charge will apply.
    • Mail a check or money order before the due date to:
    • JACABB Utilities, LLC
      210 W. North 2nd St.
      Seneca, SC 29678
    • Pay in person at our office.

    How do I set up automatic payments?
    • Automatic payments will be drafted on the 25th of each month or the following business day if the 25th falls on a weekend or holiday.
    • For ACH bank drafts, fill out and submit the Bank Draft Form or set it up through the Customer Portal.
      • For applications sent to our office, your account must be current and the first draft will be a Pre-Note to verify the information you have provided. A Pre-Note draft WILL NOT process payments from your account. However, when set up online through the Customer Portal, there will not be a waiting period and bank drafts will occur on the next draft date.
    • For credit/debit card drafts, they must be set up through the Customer Portal. Please note that a convenience fee will apply.

    Can I view my bill online?
    Yes, through the Customer Portal.

    How do I disconnect my utility service?
    Fill out and submit the Request for Disconnect.

    Please allow at least one business day notice when terminating service.

    What is the "Safe Drinking Water Fee" on my bill?
    The Safe Drinking Water Act (SDWA) is the federal law that ensures the quality of public drinking water. The Environmental Protection Agency (EPA) has established national health-based standards to protect against natural and man-made contaminants that may be found in drinking water. South Carolina Department of Health and Environmental Control (SCDHEC) regulates public water systems to make sure that these standards are met. The Safe Drinking Water Fees are for implementing this SDWA. (SC Code of Laws, Title 44 Chapter 55, Article 1, State Safe Drinking Water Act)

    How do I report a water or sewer problem?
    For non-urgent issues during business hours, call our office: 864.973.9001
    For critical issues that need immediate attention, call our emergency number: 864.973.7007

    The emergency line should only be used for urgent and critical issues that require immediate attention. Please do not call the emergency line for billing questions or payments.

    What if I didn't receive my bill?
    JACABB Utilities sends bills to the email address on file. If you did not receive your bill, please contact us and let us know. You are still responsible to make payment even if you did not receive the bill.

    Contact our office via email or phone, use the form on the back of your bill, or submit an Update Contact Information form if you need to update or change your email address.


    JACABB Utilities
    210 W. North 2nd Street
    Seneca, SC 29678

    864.973.9001
    or
    send us an email at:
  • info@jacabbutilities.com


    • In the event of an emergency, please call:
    864.973.7007

    The emergency line should only be used for urgent and critical issues that require immediate attention. Please do not call the emergency line for billing questions or payments.



©2016 JACABB Utilities. All Rights Reserved. | Water Bill of Rights | Wastewater Bill of Rights | Sewer Use Ordinance